This decision was made due to technical failures in the data collection system for "smart meters" that were observed in the fourth quarter of last year. "The company recognizes that issues with the instability of reading acceptance may have caused difficulties for customers, and therefore announces a temporary promotion for the non-accumulation of penalties. It is important to note that the suspension of penalties only applies to debts that arose as of the end of December 2025. If the debt remains unpaid from January to March, then from April 1, 2026, the accumulation of penalties will resume in the usual manner," the official statement says.
Currently, the data transmission system is functioning stably, and charges are being made based on actual meter readings.
For more information, you can call 4444 (calls from mobile are free).
