According to Viktorov, this situation highlights the active engagement with citizens. He also noted that the implementation of voice robots significantly reduces the number of employees in the call centers of management companies. "If it previously required 20 people, now two or three are enough," he added, emphasizing that the neural network can handle 80-90% of inquiries.
Statistics show that 80% of citizens' requests are satisfied by the responses of the voice assistant. However, as Viktorov pointed out, there are cases where the involvement of a live operator is necessary, especially in emergency situations.
