The Ministry of Digital Development commented on citizens' inquiries regarding changes in pension savings amounts in the mobile application "Tunduk." Here are the main points regarding the technical procedure for the operation of the service:
How is the information presented?
The "Tunduk" application functions as a technical operator, providing a "digital window" for access to state services. It is important to note that we do not store, process, or alter users' pension account data. All information displayed in the application comes directly from the database of the authorized body in real-time.
Why might the data change?
Changes in amounts (for example, recalculations, annual capitalization of interest, or updates) occur on the data source's side. JSC "Tunduk" only transmits the information received from the relevant agency at the time of the request. We do not have the ability to make changes to this data.
What to do if questions arise?
We understand how important the accurate display of savings is for citizens. If you notice discrepancies, for detailed information and official clarifications regarding the movement of funds, you should contact the data administrator at the Social Fund of the Kyrgyz Republic (hotline - 1202).
Our goal is to provide you with quick and convenient access to information. Questions regarding the methodology of accruals and the accuracy of the balance can be addressed to specialists in the relevant agency.
