In response, the first deputy head of the border service, Marat Maralbaev, stated that the service has its own system.
“We work with both systems. We have our own system - SVN, connected to all government institutions and judicial departments. All information, including data on fines, is available in the system. Overlaps occur, however, we try to resolve such situations promptly when there is confirmation from other authorities,” he explained.
To this, the deputy reacted: “You speak so casually about overlaps, but because of this, an entire family could not fly for Umrah. This is a serious problem.”
Maralbaev added: “We also have a system that allows citizens to check their fines independently.”
The deputy asked for clarification on how this system works. According to Maralbaev, it involves a QR code placed on stands at checkpoints.
Sadyrova expressed doubt: “But that will be too late. Even if the fine is paid, you will have to wait three hours, and the plane won’t wait.”
“No, it won’t,” Maralbaev agreed.
The deputy concluded: “It seems that the 'Tunduk' system operates separately, and your SVN system operates separately. Information entering one system should also be reflected in the other,” she summarized.
Elvira Surabaldiyeva supported her colleague's opinion and called for a resolution to this problem from the responsible authorities.
