According to him, when there is a smell of gas in the apartment, calling the number 104 redirects clients to private firms that charge at least 1,500 soms for a check. Meanwhile, the services of 'Bishkekgaz' used to cost only 250-300 soms.
He emphasized that previously, gas service workers would come every three to five years to conduct preventive work, which prevented potential problems with gas stoves. Now, given the high prices, people will save money and refuse necessary checks.
In response to this, 'Bishkekgaz' explained to Kaktus.media that during the heating season, there is a significant increase in requests from subscribers. Because of this, some clients had to wait for specialists to arrive for up to five to six days, which created inconveniences and potential risks, especially in cases of suspected gas leaks. To improve the service, the company decided to focus on the most critical requests, such as gas leaks, issues with risers, and meters.
This approach allows 'Bishkekgaz' to allocate resources more effectively and service subscribers in a timely manner, prioritizing safety issues related to the operation of gas equipment, which, in turn, contributes to the reliability of the gas supply system, especially during peak load periods.
