According to Bakhtiyar Kalpaev, one of the initiators of the initiative, the current legislation requires a response within 14 working days, which, considering weekends, can extend up to 20 days.
“Given the digitization and the president's calls for a transition to electronic governance, we believe it is necessary to reduce the processing time for appeals to 10 working days so that citizens can receive faster and higher-quality responses,” he noted.
Kalpaev also provided examples from other countries: in Georgia, a response is provided within 10 days, in Japan — within 7, and in Singapore — from 3 to 7 days.
“Citizens do not turn to government agencies out of a good life, so it is important to create conditions for receiving prompt responses,” the deputy added.
After discussions, the deputies unanimously supported the draft law in its first reading.
