She noted: "Today, my driver's license is not displayed in the app. A message appears: 'You do not have a driver's license or it is not digitized,' although just recently the document was displayed. Moreover, there was no notification about technical work from 'Tunduk' or the GCRTSVS."
Another user mentioned that he had long stopped carrying physical copies of documents, relying on the digital versions in the app. However, when he faced the need to present his documents, the driver's license did not load, creating an awkward situation.
According to information provided by Kaktus.media from representatives of JSC "Tunduk," the cause of the issues was a technical error on the part of the State Enterprise "Unaa," which manages the database of driver's licenses. Currently, specialists from both "Tunduk" and "Unaa" are working to resolve the issue. "As soon as the technical problems are resolved, the documents will again be available in the app," the JSC added.
It is worth noting that since the beginning of 2026, there has been an active update of driver's licenses in Kyrgyzstan, including those that were indefinite or expired. This sometimes leads to difficulties accessing digital versions of documents.
