***
- Yesterday, I tried to renew my indefinite driver's license at the branch on Chokana Valikhanov Street, but I encountered a mass of people. I couldn't believe it when I heard that someone had been waiting since the night. However, today, when I arrived at 7 AM, I saw that the crowd was indeed large, and the "Tunduk" app was only operating by appointment in a notebook, which by that time had only three blank pages left out of eighteen.***
- At first, we were told that the renewal of indefinite licenses would be free until the end of the year. Later, it turned out that after March 31, there would be a fee, and the price would increase. I took time off work to manage to renew my license, but I ended up being 300th in line. I can't wait until 7 PM. Moreover, using "Tunduk," as promised by the authorities, was not possible — the app was not working.***
- The queue began forming at 5 AM, even though the branch only opens at 08:30. The last time I checked, there were about 700 people in line. Employees reported that the first 200 people would be served by appointment in a notebook maintained by the citizens themselves, while the rest would have to take tickets inside. This is unfair: some waited from early morning, while others came later and also started waiting, receiving tickets.***
- Some people left without waiting for their turn. They plan to return tomorrow or on Monday, but the problem will remain the same. Why complicate the process? It could have been thought out in advance to avoid inconveniences for both citizens and employees. They are not to blame for the situation arising from the decisions of the authorities.
