According to the information from the agency, the appeals came in various forms:
- via the hotline – 3,300;
- through the mobile hotline – 1,497;
- in writing – 295;
- orally – 754;
- the leadership of the Social Fund met with 76 citizens.
The topics of the appeals are diverse and include:
- questions about pension increases;
- social insurance;
- rights to receive a pension;
- appointment and correctness of pension payments;
- pension recalculations;
- the procedure for payments from the State Accumulative Pension Fund (GNPF) for working pensioners and those moving abroad for permanent residence;
- other aspects of the Social Fund's work.
All appeals are processed, and responses are provided in Kyrgyz and Russian.
“The high number of appeals indicates significant interest among citizens in issues of pension provision and social insurance. With the increase of information in the media and through official channels, public interest is also growing – people are eager to better understand their rights, the procedure for pension calculations, recalculations, and the use of GNPF funds. This is natural, as citizens are becoming more attentive to their pension savings, which underscores the importance of the Social Fund's work in informing and consulting citizens, as well as developing digital services,” the agency noted.
