Lydia Osaulenko, head of the consumer rights protection department in the sanitary, phytosanitary, and veterinary measures department of the EEC, noted that among these shoppers, 80% also purchase various services.
However, many users face violations of their rights. Notably, every second resident of the EAEU countries has found themselves in such a situation.
In 2026, the Eurasian Economic Commission, together with the member states of the union, plans to conduct a series of informational and educational events aimed at raising citizens' awareness of their rights when purchasing goods and services online.
